FAQ
How long will my order take to be made and delivered?
Your order should take 10-15 days to reach you. In case of custom-designed ordered, it will take 25 days to be completely ready as per your requirement.
I have received a damaged product, what should I do?
Oh, fish! We are so sorry to hear this. Please write to us at shop.payalmaloo@gmail.com and we will try our best to resolve the issue.
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I’m not really happy with my product, what should I do?
We are extremely sorry to hear this. Please write to us at shop.payalmaloo@gmail.com. We really appreciate honest feedback to make things better next time.
I want to place a bulk order. How can I do that?
Yaay! We do take corporate orders and we also make custom designs as per your need. Write to us at shop.payalmaloo@gmail.com and let us know the specifications. We can take it from there!
I want a customized product, can you do that?
Yesss! Visit 'Shop' on the website and let us know what you want to get designed in the 'Create something on demand' section.
When can I cancel my order?​
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Orders can be canceled only if it has not been shipped.
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No cancellation is applicable for customized products once the order is placed.
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Can I cancel my order once the product has been shipped?
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Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
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If a cancellation request comes up before the product leaves the order-processing center, we will try to hold the shipment but there is no guarantee that the cancellation request will be honored.
What is the return and refund policy?
Please read the return and refund policy here
What is the privacy policy?
Please read the privacy policy here